Return & Refund

Emiloh – Return & Refund Policy

Thank you for shopping at Emiloh. We want to ensure that you have a satisfying shopping experience, and our Return & Refund Policy is designed to provide you with transparency and clarity regarding the process of returning and refunding products.

1. Returns

1.1 If you are not completely satisfied with your purchase, you may return the product within [number] days of receiving it.

1.2 To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

1.3 To initiate a return, please contact our customer support at [email address or phone number] to obtain a return authorization. We may require proof of purchase.

1.4 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2. Refunds

2.1 If your return is approved, a refund will be processed to your original method of payment within [number] days.

2.2 Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, please check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email address or phone number].

3. Exchanges

3.1 We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item as per our return policy and place a new order.

4. Shipping

4.1 To return your product, please follow the instructions provided when you contact customer support. You will be responsible for paying for your shipping costs for returning the item unless the return is due to a mistake on our part.

4.2 Shipping costs are non-refundable.

5. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact us immediately at [email address or phone number]. We will provide instructions on how to return the item, and a replacement or refund will be issued, including return shipping costs.